Cookie Casino Introduction
An exciting and welcoming new casino has just been launched in April 2020. Cookie Casino is a quirky and unique online casino to check out. Going up against some of the biggest giants in the industry, Cookie Casino brings you everything you need, from a hot cup of brew to enticing promotions and an impressive selection of games.
Following a witty and enjoyable theme, the design and graphics of the online casino go hand in hand with the title of the casino. When you enter the home page you will be met with a strange-looking cookie and a rather jolly cup of coffee.
Cookie casino is available to browse in 8 different languages including English, Polish, German, Finnish, Norweigan, French, Canadian, and New Zealand.
Whether you like to play on the go or sat snug at home, Cookie Casino can be played via a desktop or tablet. The mobile casino can also be played via a smartphone device by downloading the app or via the web browser.
The new online casino is owned and operated by N1 Interactive Ltd, a company incorporated under the laws of Malta with registration number C 81457. The registered address is at 206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta.
Cookie Casino is licensed and regulated by the Malta Gaming Authority under the licenses: MGA/B2C/394/2017 (issued on 01/08/2018).
In this review, we have provided you with honest information regarding Cookie Casino and its promotional offers, customer support, payment options, the registration process, and much more.
Welcome Offer and Promotions
Looking for a welcome offer or different promotions that stand out to you?
The cookie didn’t crumble when it came to ensuring any players who register an account at Cookie Casino are guaranteed plenty of wonderful promotional offers to select from.
It is always important to check any offers T&C before accepting to prevent any disappointment or hassle further down the line.
If you accept one of the following promotional offers then it is important you do not exceed bets of € / $ 5 or more, as this will result in the offer and any winnings generated being confiscated.
First deposit bonus
- 100% up to € / $ 100 + 120 Free Spins
- Bonus Code: CAKE
When you make your first deposit at Cookie Casino you can opt-in for a welcome offer which consists of;
- 100% up to € / $ 100 + 120 Free Spins
This means when you place your first deposit, Cookie Casino will match your deposit 100% up to a maximum of € / $100.
For example; if you deposit € / $50, Cookie Casino will match your deposit and credit your player's account with € / $50 bonus money for you to enjoy. The maximum bonus amount you can receive is € / $100.
It is important when you opt-in for the first deposit bonus offer that you enter the Bonus Code - CAKE into the bonus code field.
As part of the first deposit welcome offer, you will also receive 120 free spins which can be enjoyed on the slot game - Book of Dead.
The free spins will be credited over a period of 4 days. On the day you make your first deposit and claim the offer your account will immediately be credited with 30 of the Free Spins.
The next batch of free spins will be credited to your account within 24hours (as long as you wagered the deposit x1, and so on for 3 days) and so on for the next 3 days until you have received a total of 120 Free Spins.
Before you can withdraw any winnings from the First Deposit offer you must complete the x40 wagering requirements.
Second deposit bonus
- 50% up to € / $ 100 + 100 Free Spins
- Bonus Code: SWEET
Don’t miss out on a chance to claim this second deposit offer, whether you chose to play via the mobile casino for real money or via an alternative device.
Again when you make your deposit and enter the bonus code - CAKE into the correct field and select ‘Add’, Cookie casino will match your deposit 50% up to € / $ 100.
This means when you make a deposit of € / $ 10 you will have a total of € / $ 15 to play with.
As part of this deposit bonus offer, you will also receive 100 free spins which can be played on the Legacy of Dead. If for some reason you are unable to play Legacy of Dead, the free spins can be played on Spring Tails.
Yet again the free spins will be broken down, however, this time it will be over 2 consecutive days. The first 50 free spins will be credited to your account immediately after the offer has been activated. The second batch will be credited to your account after 24hours as long as the deposit has been wagered a minimum of x1.
Free spins can not be carried over to the next day, so make sure you make the most out of them before they expire.
Before you can withdraw any winnings from the Second Deposit offer you must complete the x40 wagering requirements.
Other Promotional Offers
Once you have completed using the welcome offer, Cookie Casino also has a variety of other enticing cookies and promotions for you to enjoy.
Tuesday Free Spins
Kickstart your week off with 30 free spins to enjoy on the Book of Dead slot game. If you are unable to access the Book of Dead then you can play the free spins on The Golden Owl of Athena.
To activate the free spins you are required to make a minimum deposit of € / $ 20. Once you have made your deposit, the spins will automatically be credited to your player’s account.
Before you can withdraw any winnings from the Tuesday Free Spins offer you must complete the x40 wagering requirements.
Reload on Sunday to re-energize for Monday with 50% up to € / $ 100 + 50 free spins on Honey Honey Honey slot. If you are unable to access the mentioned slot then alternatively you can play the free spins on Dragon & Phoenix.
- Bonus Code SUGAR
Once you have made your deposit and activated the offer, the free spins will be credited over 2 consecutive days. The first batch of free spins will be automatically credited to your account on Sunday and the remaining 25 spins will be credited to your account 24 hours later.
In order to receive the free spins, you will need to wager the deposit amount x1.
Before you can withdraw any winnings from the Sunday Reload deposit offer you must complete the x40 wagering requirements.
Loyalty and VIP Program
Despite being a new online casino, Cookie Casino understands the importance of keeping long-lasting, loyal customers. That is why they have put in place a VIP program, which rewards their returning players who enjoy depositing frequently.
In order to become a VIP player at Cookie Casino, you will have to wait until you receive an invitation from one of the VIP managers.
There are 30 different levels in the VIP program, starting from Level 1 up to Level 30.
Each level is represented by a different flavour cookie and will reward you with different gifts, promotions, and luxuries.
You can keep track of your position in the VIP program by checking out the candy crush themed map, your cookie will make its way along. Each time you move up one VIP ranking the Cookie will move one position up the map. Along the way, you will discover all delicious cakes and cookies as well as exciting promotional offers and more.
As a VIP player, you will be assigned your own VIP Manager, who will take care of you and help you with anything you require.
Finding a Casino with a quick and straightforward registration process is always a relief.
When you register an account at Cookie online casino you will be required to fill out some important information about yourself including name, DOB and address as well as creating a username and password for your player’s account.
The whole registration process takes no longer than a minute before you are on your way.
It is important when you are completing the fields that you enter accurate and honest information, to prevent any complications later down the line when it comes to verifying your account.
Cookie Casino has a splendid game selection that offers all types of games including, slots, blackjack, roulette, poker, a live casino, and more.
The games lobby is easy to navigate your way around and allows you to search for games via a ‘providers’ filter or simply by entering the name of the game into the search bar.
If you are unsure which type of game you would like to play or fancy trying out something different then you can head over to the popular games tab and check out what other players are enjoying.
Regrettably, any players who reside in Canada are restricted from playing any games by NYX (NextGen).
Cookie Casino has a wide range of slot games you can enjoy from big and small game providers, depending on your choice and preference.
With their slot category constantly growing, you can expect to find all kinds of themed slot games available. Some slot games you can expect time find at Cookie Casino include Book of Dead by Play’n GO, Diamond Mine by Blueprint Gaming, Big Bad Wolf by Big Time Gaming (BTG), and many more.
Table Games and Live Casino
The best thing about the live casino is that you can get a land-based casino feel from the comfort of your home or wherever you may be.
Cookie Casino has plenty of table games for you to join in with, without having to wait around for a seat at your favorite game.
Dream Catcher, Monopoly Live, Blackjack, Lightning Roulette, Deal or no Deal, and just a handful of table/live casino games you can enjoy at Cookie Casinos.
The Live Dealers are friendly and welcoming as well as very professional which enhances your player’s experience.
With such a great games lobby there is so surprise some of the best and most renowned providers are behind the creations.
At cookie Casino you can find the following game providers;
- Pragmatic Play
- Authentic Gaming
- Pragmatic Play Live
- Relax Gaming
- Betsoft Gaming
- Push Gaming
- Booming Games
- Play'n GO
- Red Tiger
Cookie Casino has one of the best payment pages and selections an online casino could offer.
The Payments page itself is very clear and easy to follow, displaying each payment method in its own bubble along with the minimum and maximum deposit amounts.
The new online casino understands the importance of players receiving their funds as quickly as possible which is why they aim to process all payments within a 12-hour time frame.
To help move the payment process along quickly, ensure that you have provided Cookie Casino with all the required documents to verify your account and details.
When you are making a deposit you have the option of;
- PaySafe Card
- Skrill / Rapid Transfer
- Wire Transfer
When making a withdrawal you have the following options:
It is advised that you try to stick to one payment method to avoid having to verify multiple accounts.
When making a deposit or withdrawal at Cookie Casino you can use one of the following currencies.
EUR | USD | CAD | NOK | PLN | NZD
You will be asked to select which currency you wish to proceed forward in, during the registration process.
An online casino customer support is a very important aspect. Whether you may never need to contact them or not, you never know when you may require some help or assistance.
That is why we have tested and tried Cookie Casinos customer support to make sure they are on point when it comes to handling your questions or queries.
Cookie Casino offers players the following support facilities;
- Live Chat
- Via a support contact form
If under any circumstances you feel the need to file a complaint, then this can easily be done by following the link on the complaints page. The complaint will then be picked up and dealt with by the ADR provider.
As of yet, the new casino mainly provides its customer support in English. Although we are sure to see more languages added to this list in time.
For players who reside in the following countries, they will unfortunately not be able to play at Cookie Casino.
Slovenia, Latvia, the United States of America, Australia, Belgium, the United Kingdom, Estonia, Italy, France, Turkey, Spain, Slovakia, Anguilla, Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, French Polynesia, Wallis and Futuna, New Caledonia, Saint Martin, Czech Republic, the Republic of Lithuania, Portugal, Belarus, Israel.
Any players caught playing from one of these prohibited countries will result in their account being blocked and any funds confiscated.
Our Conclusion on Cookie Casino
To wrap things up, Cookie Casino was more of a delight than I could have imagined. From the very get-go, I was delighted to see the new online casino following such a cool and quirky theme, throughout.
Pros to playing at Cookie Casino
- Generous Welcome offer
- A Lucrative Loyalty Scheme
- Mobile App
Besides that, the casino really does have everything to offer, with the exception of sports betting. The games lobby is packed with great games, the casino spoils players with a variety of promotional offers and a VIP program, and much more!
Another aspect I rate the casino highly for is how easy and clear they have managed to display their information and games. Your eyes can simply glance over the pages and find exactly what you are looking for without having to strain.
Cons of playing at Cookie Casino
- Support Agents can be slow to resolve issues
- No Sports Betting
The only thing I would like to see the casino to improve is customer support facilities. Although the support agents are friendly and helpful, it is slightly slower than I like and only currently offers English as the main support language.
Overall, Cookie Casino is a great place to enjoy your favorite casino games at and with a super quick and easy registration process, what are you waiting for?